Technology is more important than ever before, especially in the realm of nonprofit fundraising. With a majority of business conducted online, it is vital your nonprofit establish a strong digital presence to stay competitive in the fundraising space. However, this does not mean simply creating a website— your web presence must be well-known as a source for useful insights. That’s where Google Ad Grants come into play.

These grants are an integral tool in driving traffic to your organization’s landing pages and increasing donations. If you are unfamiliar with Google Ad Grants, no need to worry. This guide will walk you through everything there is to know by covering the following topics:

After reading this article, you will have a better understanding of how to make the most of fundraising opportunities with Google Ad Grants. Let’s get started!

Get a free consultation with our recommended Google Ad Grants managers.

What is the Google Ad Grant?

The Google Ad Grants program is a corporate giving initiative that provides eligible nonprofits with monthly grants to promote their causes via Google Ads.

Eligible nonprofit organizations can display advertisements, products, services, offerings, and other marketing content strategically at the top of the search engine results page (SERP) for relevant keywords. For example, when someone Googles “animal nonprofits near me,” an ad for your organization’s website could appear at the top of the results. This immediately draws eyes to your messaging and helps expand audience reach.

Seeing the value that Google Ads offer businesses, Google created the Google Ad Grants program to provide nonprofits with $10,000 in Google AdWords spending each month. This means that organizations can utilize the “publicity” of Google Ad placement at no financial cost of their own.

Features of the Google Ad Grant

The Google Ad Grant is especially useful for organizations that are well-established digitally with missions that are frequently searched online. 

Google Ad Grants can be incorporated into fundraising by placing your organization’s online giving page at the top of the SERPs for keywords closely related to your nonprofit. Creating a digital campaign through Google Ad Grants is one of the most effective methods for reaching your target audience without breaking the bank on a marketing budget.

A unique component of Google Ad Grants is that any eligible nonprofit can utilize the program. Unlike other grants, it is not awarded to a few lucky winners. This helps to take the pressure off of your organization, as the grant application process can be fairly competitive. If you’re interested in earning $329 per day in free AdWords spending, continue on as we dive deeper into how Google Ad Grants work.

How do Google Ad Grants work?

At first glance, Google Ad Grants can seem daunting. However, we are here to walk you through the information you need to know as you get started on your Google Grant journey – starting with Google Ad Grant eligibility.

Eligibility Requirements

The good news about Google Ad Grant eligibility is that there are only a few organizational sectors unable to apply. Those include:

  • Government entities
  • Hospital or healthcare organizations
  • Schools, academic institutions, or universities

If your nonprofit organization does not meet any of the criteria above, you’re in the clear! The remaining eligibility requirements for the Google Ad Grant program are fairly simple. In order to be considered eligible, nonprofits must:

This graphic highlights Google Ad Grant eligibility requirements.

  • Have a functional website that contains valuable content that is relevant to the nonprofit’s mission.
  • Hold current and valid charitable status, which in the United States means registering as a 501(c)(3) organization.
  • Adhere to Google Grant program policies, including registration with Google for Nonprofits and TechSoup.
  • Obtain a Secure Sockets Layer (SSL), proving that your online domain is secure.

If your organization meets these parameters, you are ready to progress in the Google Ad Grant process. As your journey continues, there are a few other factors to pay attention to. When awarding grants, Google works to ensure your organization is well-equipped to use Adwords funding efficiently. Your organization should keep the following criteria in mind:

  • Ensuring your site does not already contain revenue-generating ads.
  • Having the ability to manage Google Ads campaigns, meaning you’re able to evaluate keywords for relevancy, accuracy, and timeliness on a regular basis.
  • Selecting keywords that have a maximum cost of $1 per click.

By determining eligibility you can begin the application process to acquire your nonprofit’s very own Google Ad Grant. Let’s see how to get started.

Application Process

When it comes to the Google Ad Grant application process, there are three key steps organizations must go through to acquire a grant. In this section, we will break each of them down.

This infographic lists the three steps to apply for the Google Ad Grant discussed in the text below.

Step 1: Sign up for a Google for Nonprofits account.

Before you can apply for the Google Ad Grant, you need a verified account with Google for Nonprofits. Along with giving you access to the Ad Grant application, Google for Nonprofits provides organizations with several opportunities to increase visibility and drive conversions.

An account with Google for Nonprofits gives your organization access to:

  • YouTube Nonprofit Program: This program allows nonprofits to utilize YouTube’s many unique features and spread the word about their organization through visual storytelling. Videos are worth incorporating into your digital marketing strategy as humans process visual content 60,000 times faster than written content. With a Google for Nonprofits account, you can experience the benefits of video content and so much more.
  • Google Earth and Maps: This service shares compelling data visualizations that highlight your organization’s impact. Additionally, the use of Google Maps helps community members locate your nonprofit’s programs and resources nearest to them.
  • Google WorkspaceThis program offers complimentary access to Google’s most useful apps, such as Docs, Gmail, Calendar, Drive, and Google Meet. These programs allow you to stay organized and efficient, keeping operations running as smoothly as possible.

Your organization can access these benefits and more by registering with Google for Nonprofits. Here is how to do so:

  • Visit the Google for Nonprofits registration website.
  • Agree to Google’s non-discrimination statements.
  • Fill out the subsequent forms, including contact and organization information.
  • Submit your request and await a response.

Filling out the request for a Google for Nonprofits account is a relatively quick process, but be prepared to wait a few weeks for your request to be accepted.

Step 2: Acquire verification from TechSoup or Percent.

Your nonprofit may need to wait a week or two after applying for a Google for Nonprofits account in order to be validated. Essentially, Google uses a third-party service to verify that your organization is a registered 501(c)(3) nonprofit that is eligible for the program before giving you access to a Google for Nonprofits account.

The validation process will be handled for you by either TechSoup, an international network for nonprofits, or Percent, Google’s nonprofit validation partner. The process typically looks like this:

  • Kick off the validation process by requesting a Google for Nonprofits account.
  • Google sends your request to Percent or TechSoup, who may contact your organization for additional information or documents.
  • Within 2-14 business days, Google’s validation partner will verify that your nonprofit is legitimate and eligible.
  • You’ll receive an email confirming that your nonprofit has been verified. Now, you can activate your Google for Nonprofits account.

Once you have completed this process, the final step is submitting your application for the Google Ad Grant program. Let’s discuss how to do so.

Step 3: Apply for the Google Ads Grant.

It’s time to submit your application for the Google Ads Grant. By following the process outlined below, you’ll open the door to a whole new world of free AdWords spending:

This graphic highlights the Google Ad Grant application steps.

  1. Create a Google AdWords account. AdWords will prompt you to select your billing country and timezone. Once submitted, it will take you to your new account.
  2. Submit your pre-qualification survey and Ad Grant training. The training video will cover policy requirements, key guidelines, and best practices for managing your account along with a short quiz.
  3. Submit the required materials for pre-qualification review. Google will respond with a status on your pre-qualification submission.
  4. Once approved for pre-qualification, set up your first Google Ads campaign.
  5. Submit your AdWords account for final review using the same steps of approval as the pre-qualification process.
  6. Once approved, the nonprofit can begin running Google Ad campaigns!

The process of acquiring a Google Ad Grant is far simpler than it seems. As hassle-free, as it may be, it is important your organization stays on top of proper grant management. Otherwise, your time with Google Ad Grants may be short-lived.

Google Ad Grant Management

To maintain good standing with the Google Ad Grant program, there are a few key policies to follow. These include:

  • Account activity: Log into your account at least once a month and update the information every 90 days. This will show Google you’re still utilizing the program.
  • Ad relevance and geotargeting: It is important to run ads that have specific relevance to your audience. A great way to do this is through geotargeting, a process that ensures users are receiving ads relevant to them geographically.
  • Monthly keyword evaluation: Google requires a monthly Keyword Performance Report to ensure that you are optimizing your keywords for best results. This will put you in the best position to remain profitable. Avoid overly generic keywords and those with a quality score above 1 or 2, which Google will outline for you.
  • A minimum of 5% click-through rate (CTR): Google mandates a CTR of 5% after 90 days, in order to improve user experience and ad relevance. Accounts that fail to meet this requirement will be notified. If the account is not reached after two consecutive months, it will be suspended.
  • Account structure: When it comes to account structure, 2 is the magic number! Google AdWords campaigns must have at least 2 ads per ad group, with at least 2 ad groups per campaign. Additionally, campaigns must have at least 2 sitelink extensions.

Your organization can maintain the status of a Google Ad Grant recipient by practicing proper account upkeep. However, the pressure does not need to ride solely on your shoulders. With the help of an Ad Grant Agency, certified professionals can assist you with all of your Google Ad Grant needs

Running a Google Ad Grant Campaign: 4 Steps

Once your Google Ad Grant application is approved, you can begin researching keywords and planning your first campaign. Here’s a general overview of what goes into hosting a Google Ad Grant campaign: 

1. Establish your goal.

Before choosing keywords or writing ad copy, consider what website pages you most want to drive traffic to. You can create an ad for any page on your website as long as it has valuable content, meaning your goal is only limited by the strength of your website. 

We’ll dive more into how to launch a fundraiser with the Google Ad Grant later, but here are a few common goals that the grant can help you achieve: 

  • Earn donations
  • Attract volunteers 
  • Spread awareness of your cause
  • Promote services

To maximize traffic, create multiple keyword campaigns focused on the same goal. For example, you might create one donation-focused campaign that centers around keywords relating to giving and donating, whereas another might focus on benefits donors receive in exchange for giving, such as becoming a member, joining a community, and supporting a good cause. 

2. Choose your keywords. 

Your keywords impact which visitors see your ads, so don’t hesitate to spend a significant amount of time researching keywords or reaching out to a consultant for help. The exact keywords that will bring your campaign success depend on your audience, but there are a few general guidelines that benefit most campaigns:

  • Keyword relevance. Your keywords should relate to both your goals and your audience’s interests. Consider not just what you want supporters to do, but what they are likely to search for. For example, to promote an upcoming 5K fundraiser, you would choose keywords, like “fall marathons,” “charity 5K,” and “community fun run,” rather than focusing on the donation aspect of your event. 
  • Negative keyword. Use Google Ad Grants parameters to determine what types of queries will show your keyword. In particular, consider if there are any topics that could be mistakenly associated with your keywords and result in useless searches. Use the negative keyword feature in Google Ad Grants to ensure your ads do not show up for queries that include a negative keyword.  For example, if you’re collecting clothing donations for a homeless shelter, you might want to make “buy” and “purchase” negative keywords to filter out queries related to online shopping. 
  • Keyword competitiveness. How many other organizations are likely trying to rank for your target keyword? Google awards ad space to organizations that successfully bid on the placement. While the allocated Google Ad Grant funds can go far, you’ll likely run out of them quickly if you target the same keywords as large organizations with dedicated marketing budgets.

Picking the right keywords is an ongoing process, especially as you launch campaigns with new goals. Stay updated on what keywords are driving traffic and use a keyword research tool like Google’s Keyword Planner.

3. Create your ad. 

Once your ad starts appearing for queries, make sure that it has a headline and description people will want to click on. Here’s a breakdown of the elements of a Google Ad:

The image is a screenshot of a Google Ad with the sponsored label, headline, and description highlighted.

At the top of each ad is a bold Sponsored tag, letting searchers know that this ad was paid for. This helps maintain transparency with searchers. Plus, if you ever need guidance on how to market your pages, you can look at other sponsored content to see what similar organizations are doing with their ads. 

Next, is the headline and description. Your headline will be the title of the page you’re promoting. Choose a headline that won’t get cut off by Google’s character limit. Try keeping it to 50-60 characters to give it plenty of room on the page without getting shortened. 

For your description, you’ll also need to keep character limits in mind (around 150-160 characters), and also consider what text would encourage someone to read your content. Write copy that reflects your content and relates to the user intent behind common search queries for your keyword. 

4. Analyze your results. 

Google Ads are far from a set-it-and-forget-it type of fundraiser. While successful ads can bring in regular traffic, you’ll need to keep an eye on your analytics to tweak campaigns, launch new campaigns, adjust bidding amounts, and pause or remove low-quality campaigns. 

You can monitor your conversions by setting goals in Google Analytics and linking your Analytics account to your Ads account. This will allow you to see the queries that led supporters to click on your website and the actions they took once they got there. 

If you need help managing your campaigns, consider reaching out to a Google Ad Grants consultant who can help you research keywords and maintain compliance with Google’s ad requirements.

Working with a Google Ad Grant Agency

Professionals at Google Ad Grant agencies canmake your Google Ad Grant experience run as smoothly as possible. As experts in their field, these agencies can assist with services like:

This graphic displays Google Ad Grant agency services.

  • Google Grant Application. Experts will walk you through every step of the application process to ensure your account is reviewed and accepted.
  • Google Grant Hygiene. When it comes to Google Ads, data is everything. With the help of professionals, you will not have to deal with duplicate or outdated data weighing down your processes.
  • Google Grant Reactivation. If suspended, agencies can help get your account up and running again, allowing you to avoid the headache of going back and forth with the Google Ad Grant team.
  • Keyword Research. Professionals help make sure your website content is effectively serving audience needs while inspiring them to take action.
  • Google Grant Management. Tracking conversions and campaign performance is an ongoing process. With effective results requiring 3-5 ongoing campaigns, having professionals there to track performance and refine strategies continuously will help ensure success.
  • Optimizing website content. To best serve your audience’s needs, you’ll need to refine your landing pages to account for increased traffic and drive conversions. Ad Grant agencies can help keep your website in the best shape via constant keyword research, landing page relaunches, and more.
  • Practicing account upkeep. Agencies can make sure your organization is in constant compliance with Google Grant guidelines. This will help avoid the headache of having to go through the account reactivation process.

From start to finish, Ad Grant agencies are a valuable resource to help your organization optimize its Google Ad Grant management.

We recommend working with Getting Attention! As leading experts in their field, they’ll handle every aspect of the process for your team, working to understand your mission and achieve your marketing goals. Consider reaching out for a consultation with them to discuss your Google Ad Grant management needs.

Using the Google Ad Grant for Fundraising

Are Google Ad Grants worth it?

Not convinced yet? Here are a few key statistics that showcase the importance of a quality online presence when it comes to fundraising:

This graphic highlights important digital fundraising statistics.

  • 75% of young donors are turned off by out-of-date websites.
  • Donors are 34% more likely to give on mobile-responsive websites.
  • 51% of high-wealth donors (giving $200k+) prefer to give online.
  • When influencing donors, online resources are 20% more useful than direct mail.

To optimize fundraising potential, your organization must create a well-established online presence, and the Google Ad Grant can help immensely.

In addition to strengthening your online presence, there are several benefits of nonprofit marketing grants. These grants help to:

This graphic highlights the benefits of using a nonprofit marketing grant.

  • Carry out charitable initiatives. Online marketing and promotions, exciting fundraising events, and other initiatives can be taken to the next level with the right marketing grant.
  • Pay for your donor outreach. One of the primary components of nonprofit marketing is donor outreach efforts. From email newsletters to direct mail, these efforts can be resource-intensive. On the other hand, Google Ad Grants are free.
  • Help more people with your organization. With a well-developed marketing strategy, your organization will increase visibility and attract more supporters. The more people are aware of the issues your organization is fighting for, the more likely you’ll gain valuable support for your cause and be able to make a major impact.
  • Educate and spread awareness of your mission. A marketing grant helps to best educate and spread awareness of your mission. Effective marketing makes sure that people are aware of your nonprofit and all of its offerings.

These benefits represent the significant untapped potential your organization can unlock through nonprofit marketing grants.

How to Use Google Ad Grants to Promote Fundraising

Google Ad campaigns should drive users towards your nonprofit’s campaign pages to optimize fundraising potential. Draw inspiration for how to use Google Ad Grants to promote fundraising from the following examples:

We Care Animal Rescue

We Care Animal Rescue’s mission is to promote the general welfare of animals by fostering and caring for homeless cats and dogs. The organization works to find them their forever homes and overall educate the public on animal welfare.

We Care Animal Rescue began their Google Ad Grant journey with a few marketing goals in mind. They wanted to promote their new website, attract volunteers, and drive online donations. With the help of the Google Ad Grant, they saw a 350% increase in website activity and 125% increase in online applications. Needless to say, they experienced great impact.

Days For Girls

Days For Girls centers its work around increasing access to menstrual care and education for women. They do this through developing global partnerships, mobilizing volunteers, and innovating sustainable solutions that help shatter stigmas surrounding the topic of female care.

Their marketing goals included raising more money, getting more email subscribers, and increasing brand awareness. The Google Ad Grant enabled them to see a $212 increase in average donation value, as well as receive $5,000 in donations and 400+ conversions over a 60-day period.

DonorsChoose.org

DonorsChoose.org is the leading platform for giving to public schools. Their mission is to make helping a classroom in need easy for everyone. More largely, they’re working towards making quality education accessible nationwide, regardless of location. Teachers across America use the website to create projects requesting certain resources and donors are able to select the projects that inspire them.

The marketing goals of DonorsChoose.org were to connect more donors and teachers to the platform while keeping their budget lean. In using the Google Ad Grant, they were able to see 305,000 website visits, receive 4,900 donations, and attract 7,400 teacher registrations all in one year. With the help of Google Ad Grants, their organization underwent significant change.

Final Note on Google Ad Grants

Overall, utilizing Google Ad Grants will best position your organization in the eyes of the public. Google Ad Grants help to:

  • Increase online conversions such as event signups, donations, and volunteer registrations.
  • Broaden your reach to new donors.
  • Market multiple ad campaigns simultaneously.
  • Analyze and track performance to ensure your campaigns are improving.
  • Learn the best way to meet the needs of your digital supporters.

Boost your fundraising efforts with Google Ad Grants—and the assistance of a certified Ad Grant agency—today!

In the meantime, if you’re looking for further resources on Ad Grant programs, consider the articles below:

Get a consultation with our recommended Google Ad Grants manager.

How to Effectively Market Your Upcoming Fundraiser: 4 Tips

Imagine your most perfectly-planned fundraiser. You’re all set with the most desirable auction items, the most engaging entertainment, or the catchiest campaign slogan. With all the details squared away, you can just sit back, relax, and watch the funding come flowing in, right?

Not so fast. In order to rake in the donations and meet your fundraising goal, you need to work to find participants and donors. But how can you strategically share your fundraiser with new audiences and invite existing supporters to contribute to your latest initiative?

With a strong donation page and a multi-channel digital marketing strategy, you can amplify the reach of your fundraiser and generate critical support for your mission.

We’ve helped countless nonprofits reach their fundraising goals, so we’ve seen firsthand how a thoughtful marketing campaign can make all the difference. To make the most of your promotion efforts for your next fundraiser, use the following tips:

  1. Start with an optimized website and donation page.
  2. Incorporate a multi-channel approach.
  3. Simplify the donor conversion process.
  4. Collect and analyze your metrics.

A fundraiser is only effective if you can invite enough support. Let’s go through these tips to help you attract potential donors and secure their donations once they arrive.

1. Start with an optimized website and donation page.

In order to successfully market your fundraiser, you should first confirm that you have a strong foundation to build on. This means optimizing the user experience of your nonprofit’s website—particularly your donation page.

If your donation page is confusing, hard to find, or poorly designed, you run the risk of losing potential supporters. Plus, problems with general web accessibility or mobile-friendliness may mean your donation form is completely unusable for some audiences!

Avoid these challenges by making sure your donation page is:

  • Easy to find. Your website should have intuitive and user-friendly navigation. Supporters shouldn’t have to struggle to locate any of your organization’s information, but especially your donation page. Prominently link your donation page from the navigation menu and in calls to action across your website.
  • Simple. Pare down your donation form to include only the essential elements. While it can be tempting to gather as much information as possible, stick to only necessary fields like contact details and payment information. We’ll dive deeper into why this is important later in this article, but for now, keep in mind that a streamlined form is convenient and easy for donors.
  • Mobile responsive. Linking your donation page in social media posts and emails means that a large portion of potential supporters will be reaching your site from their phones. It is critical that you provide a positive experience for these users by implementing a mobile-responsive layout and ensuring images and text appear at an appropriate size.
  • Accessible. Your website should be in compliance with Americans with Disabilities Act (ADA) regulations in order to ensure access for all supporters. While the full list of requirements is extensive, adding accessibility elements like alt text to images is a great start.

Your CMS or donation software will determine a lot of these factors, so make sure you’re using a well-designed option that fits your organization’s needs. Take advantage of customization features, but ensure that they make your website easier to navigate and not more confusing.

2. Incorporate a multi-channel approach.

Due to strict spam filters and complex social media algorithms, it can be difficult to get your content in front of the right audience. But with a multi-channel approach to marketing, you’ll be able to reach a wider audience and increase the likelihood that supporters will see at least one of your messages.

To create a comprehensive campaign, feature content with emotionally resonant imagery, storytelling, and calls to action that you can spread across a variety of platforms. Once you have a strong foundation for your messaging, consider incorporating a few (or all!) of the following nonprofit marketing channels:

  • Your nonprofit’s website. Your website is the core of your digital marketing strategy, so it needs to be well-designed and intuitive to navigate.
  • Email. Launch specific email campaigns for your fundraiser, and incorporate fundraising appeals and updates into your regular email newsletters.
  • Direct mail. Physical letters may feel outdated, but they’re still an effective way to connect with potential donors.
  • Social media. Meet your supporters where they’re already spending their time. Share content on Facebook, Twitter, Instagram, or whichever platforms are most relevant to your audience.
  • Call and text. These methods allow for compelling one-on-one conversations. Use these personal appeals to cultivate relationships, especially with longtime supporters and major donors.
  • Online advertising. Nonprofits can receive up to $10,000 a month in in-kind search advertising through Google ad grants. This program can help your campaign receive more search visibility than from organic traffic alone, allowing you to get your mission in front of more potential supporters.

Throughout all of the marketing channels you choose to incorporate, strike a balance between unifying a central message and tailoring your content to each platform. It should be clear that everything is part of the same fundraising campaign, but you won’t want to replicate the exact text of an email appeal on Twitter.

Additionally, many fundraising software providers have built-in marketing features that allow you to promote your campaign from within a unified system. Determine whether your fundraising platform offers any of these features for an easy way to level-up your marketing strategy.

3. Simplify the donor conversion process.

You want to make it as easy and convenient as possible for donors to give. By streamlining your donation process, you’ll increase your donation page conversion rate and ultimately raise more for your mission.

Simplifying your donation page is especially important for mobile giving. According to Double the Donation’s fundraising statistics, transactions on mobile devices increased by 50% over the past year. Although conversion rates on mobile devices tend to be lower, more and more people are accessing donation pages on their phones.

Take a close look at both the desktop and mobile versions of your donation page to find opportunities to streamline the process. As you evaluate the form, consider the following questions:

  • How many fields do supporters need to fill in? Can any of these be eliminated?
  • On average, how long does it take to submit a donation?
  • Is the form a single page or multiple pages?
  • How many clicks are required to submit a donation?

One useful strategy for simplifying the donation process is incorporating text-to-give. Text-to-give reduces the number of steps between deciding to support your cause and actually making a donation. With fewer steps, it’s more likely that supporters will complete the transaction immediately, without abandoning the page or getting distracted.

Snowball’s text-to-give guide highlights just how streamlined the process can be. For text donations, there are only three simple steps:

  1. Text the number. A donor sends a quick text message with a campaign keyword (for example, #FundFosterCare2023) to a designated phone number.
  2. Follow the link. The individual gets an automatic response with a link to a donation page, then chooses how much to donate.
  3. Submit the donation. The donor fills out a short online donation form and provides their payment and contact information (that can be saved for next time). Once the individual hits “send,” the donation is complete.

Whether you choose to implement a new text-to-give system or improve your existing donation page, making the effort to streamline the process will improve your conversion rate. At this point, you’ve dedicated ample time and energy into marketing your campaign for supporters to find it. You don’t want to lose them once they’ve gotten this far!

4. Collect and analyze your metrics.

Collecting data is vital for improving your marketing efforts and for creating lasting relationships with supporters. Gather data from social media platforms, your website, and your donors, then store it in your organization’s CRM. Throughout the course of your marketing campaign, pay special attention to these metrics:

  • Donor demographics
  • Giving amounts and frequencies
  • Website traffic
  • Email open and click-through rates
  • Social media engagement metrics

After collecting the data, analyze each metric to gain important insight into your donor base and how they respond to different types of marketing.

Analysis of demographic data, for example, will allow you to segment your donors and better target marketing for each group. Implementing segmentation and personalization will then help you to increase your email open and click-through rates. From social media data, you can learn which platforms and types of content your supporters prefer to engage with. Then, redirect your social media efforts to prioritize the content your donors most respond to.

The information you get from these metrics isn’t just valuable for your current campaign, it’ll also be useful for future fundraisers and your organization’s overall marketing strategy. From this data, you can see which tactics were the most effective for different donor segments and focus your attention on the methods that will make the biggest impact in the future.


Your fundraiser needs to reach supporters in order to be successful. By creating a compelling multi-channel campaign that drives prospects back to a streamlined donation page, you’ll be well-positioned to increase the number of site visitors and completed donations.

Once you’ve implemented these strategies, all that’s left to do is thank your donors! Show your appreciation for each and every person who donated, and work on creating relationships that will keep them involved with your nonprofit for years to come.


Guest Author: John Killoran, Clover Leaf Solutions

John Killoran is an inventor, entrepreneur, and the Chairman of Clover Leaf Solutions, a national lab services company. He currently leads Clover Leaf’s investment in Snowball Fundraising, an online fundraising platform for nonprofit organizations. 

Snowball was one of John’s first public innovations; it’s a fundraising platform that offers text-to-give, online giving, events, and peer-to-peer fundraising tools for nonprofits. By making giving simple, Snowball increases the donations that these organizations can raise online. The Snowball effect is real! John founded Snowball in 2011. Now, it serves over 7,000 nonprofits and is the #1 nonprofit fundraising platform.

Corporate philanthropy is a great opportunity for nonprofits seeking additional sources of revenue. In particular, matching gift programs are one of the best forms of employee giving your nonprofit can leverage. It’s estimated that $2-3 billion is donated annually through these initiatives, making them valuable options for nonprofits of all sizes.

To educate you further on how matching gift programs can benefit your organization, we’ll cover the following topics:

Matching gifts are an opportunity for your nonprofit to boost your fundraising revenue significantly, which means your team will have more funds available for programs, events, and everything else you do to serve your beneficiaries. Let’s get started on the basics so you can begin tapping into this form of corporate giving!

What are matching gifts?

In a nutshell? A matching gift is a donation a company makes to match an employee’s initial donation to a nonprofit. So when an individual makes a gift of $50 to an organization, their employer will make an additional gift of $50, for a total of $100.

A matching gift is a donation a company makes to match an employee’s initial donation to a nonprofit.

Now, that’s assuming the employer offers a 1:1 match ratio (a dollar for dollar match). A match ratio can range anywhere from .5:1 to 4:1.

So, let’s say that $50 was matched at a 2:1 ratio instead. That means that initial $50 donation turns into $150 ($50 from the donor plus $100 from their employer)!

Now that our math lesson is over, let’s talk about how matching gifts actually work.

The overall process is pretty simple and tends to be the same across the board:

  1. An individual donates to a nonprofit.
  2. The individual checks their eligibility for matching gifts with their employer.
  3. The individual submits a request for a match to their employer.
  4. The employer reviews the request and verifies the donation with the nonprofit.
  5. The employer matches the gift.

The thing is, most companies have unique policies and guidelines when it comes to eligible nonprofits and their employees submitting matching gift requests.

These can include:

  • Minimum and maximum match amounts
  • Match ratios
  • Nonprofit eligibility
  • Employee eligibility

Not being able to figure out their employer’s guidelines can turn donors away from the process altogether, which brings us to our next point.

The Impact of Matching Gifts

Matching gifts seem like a pretty good deal, don’t they? Turning one donation into two? Well, as we’ve already indicated, not every donor knows how to go through the process of submitting a match request. Remember that number we mentioned earlier? Billions of dollars in matching gift funds go unclaimed every year.

Far too many organizations and donors overlook matching gift programs because there are too many company guidelines to keep track of, and nonprofits can’t easily track the companies their donors work for. Likewise, donors don’t always know whether their companies even offer matching gift programs.

So, it’s simple: matching gifts get overlooked.

But there are more reasons to pursue matching gifts than not.

For example:

Matching gifts have a huge impact on donations.

Did you know that 84% of donors say they’d be more likely to donate if a match was offered? That means if a donor is on the fence about giving to your nonprofit, notifying them that they might be eligible for a match through their company could be the extra push they need to make their donation.

But it doesn’t stop there.

In addition to the donors who would give if a match were applied, 1 in 3 donors say they’d give a larger amount if a match was available.

So not only would you get a donation in the first place, but the amount could be even bigger than it would have been otherwise!

We’ve talked a lot about company matching gift programs and how they can differ from each other. But a common theme is that many of these programs are pretty generous. To give you an idea of what your organization could be missing out on, here are some incredible matching gift programs:

The Coca-Cola Company matches donations made by full-time employees or retirees up to $10,000. As if that’s not enough, they offer a 2:1 match, which means the total maximum cap is $20,000!

Soros Fund Management matches donations made by full-time employees to most nonprofits at up to a 2:1 ratio, with a maximum cap of $100,000.

Merck & Co. matches donations made by active employees at a 1:1 ratio up to $30,000. Most nonprofits are eligible for these matching gifts.

This is just a taste of how generous a lot of these matching gift programs can be. Many companies’ maximum match amounts are in the thousands, and their minimum match amount can be as low as $25, if there’s even a minimum at all.

It should be pretty clear by now that there are a lot of benefits to tapping into matching gift programs. That’s why we’re going to dive deeper into those benefits next.

Who benefits from matching gifts?

As we get into the benefits of matching gift programs, we should also note that it’s not just nonprofits that can benefit from them.

In fact, matching gift programs benefit nonprofits, donors, and companies. Here’s how:

Benefits for NonprofitsThese are the benefits of matching gifts for nonprofits.

Let’s start with you. Matching gifts benefit many types of nonprofit organizations. While some companies are specific about what type of organization they’ll match donations to, a majority of 501(c)(3) organizations are usually eligible. And as a nonprofit, every donation dollar counts. Beyond just doubling donations, matching gifts offer nonprofits a way to build long-term relationships with companies and donors. The more support you have, the more you’ll be able to accomplish.

Benefits for DonorsThese are the benefits of matching gifts for donors.

Matching gifts benefit donors, too. When a donor gives to your organization and then successfully requests a match from their employer, they’re essentially doubling the impact of their gift. This gives donors a greater sense of pride knowing that their donation went twice as far.

Benefits for CompaniesThese are the benefits of matching gifts for companies.

There are many benefits for companies, too. By taking part in corporate social responsibility (CSR) programs like matching gifts, companies maintain a positive public image, keeping their employees and consumers happy. In terms of tax benefits, companies can also deduct the amount they matched from the original donation.

In short, matching gift programs benefit everyone involved. Nonprofits get extra support, donors feel proud for making their contributions go even further, and companies look great for supporting nonprofits.

Top 3 Benefits of Matching Gift Programs

As a nonprofit specifically, there are even more benefits of matching gift programs you should be aware of. For that reason, we’ve compiled the top three perks you should keep in mind when deciding whether you want to pursue this type of corporate giving program: 

1. A second donation for the cost of soliciting one.

The most obvious benefit? Matching gifts are cost-effective—you get a second donation for the cost of soliciting one. Basically, this means you’ll get more revenue from one donation without asking donors to reach back into their own pockets. You’ll also save the time you would’ve spent soliciting a separate donation from another donor. It’s a win-win!

2. A deepened relationship with supporters.

Beyond just the monetary aspect, matching gifts allow your nonprofit to develop a deepened relationship with supporters. Matching gifts can actually help with donor retention, which means the more you mention matching gifts and keep your donors in the loop, the higher your retention rate will be. Donors will also feel more engaged with your organization when they know they’re making a bigger impact with their gifts. 

3. Increased fundraising revenue to put toward your programs.

When your organization actively pursues matching gifts, you can significantly increase your fundraising revenue. That means you’ll be able to put on more programs and events that benefit your constituents. 

Matching gifts can also aid in prospect research and finding major gift donors. Imagine if a major donor was eligible for matching gifts through their company—that would be a huge boost for your nonprofit!

Just thinking about these top benefits of matching gifts should get your team excited. There’s so much untapped potential out there that you can explore.

How to Raise Even More with Matching Gifts

You might be thinking that making matching gifts part of your fundraising strategy is easier said than done. 

But there are ways you can benefit from matching gifts without requiring too much extra effort from your team.

We’ve written about promoting matching gifts before, and one of the best ways you can leverage matching gift programs is to meet donors at the point where they’re most engaged: the donation process.

Once a supporter lands on your donation page, that means they’re serious about donating to your cause. Remember how donors are more likely to give if a match is applied? That means if you actively promote matching gifts during your donation process, your donor will be more likely to give and check out the matching gift opportunity.

So, what’s the best way to promote matching gifts during the donation process?

In a nutshell: make it easy for the donor to find out about their company’s matching gift program.

Investing in a matching gift search tool, for example, is a great way to do this. All you have to do is embed the tool into your donation page (or anywhere on your site, really!), and donors can type in the name of their employer. If that employer offers a matching gift program, all of the info about their program (match ratios, eligibility, etc.) will pull up right away.

Here’s what that kind of search tool looks like:

Here's a matching gift search tool that is embedded into a website.

The great thing about matching gift search tools like the above is that they can be customized to match your organization’s branding. And when the tool is embedded directly into your donation process, more donors will see the matching gift opportunity and search for their employer. 

Don’t have your donors’ employment information? Some matching gift tools even come with real-time employer appends, meaning the tool will find and add that data for you instantly.

If you want to take this process several steps further, you can invest in a matching gift automation platform. An automation platform takes the info donors provide as they give to your nonprofit (such as email domain or employer name) and runs it against a database of thousands of matching gift programs. If it turns out your donor works for a matching gift company, the platform will automatically send out a customizable email to that donor that explains how they can submit a match request.

Here’s what that email could look like:

This email is sent from an automated matching gifts platform.

Notice how the email identifies the donor’s employer and offers actionable steps to complete the matching gift process. A customizable experience will make the donor even more likely to be responsive.

When you drop matching gift solutions like these into the mix, you have a chance to skyrocket your matching gift revenue. If you really want to benefit from matching gifts, consider adding these to your team’s toolkit.

Sample Matching Gift Letters

If you’re looking for some guidance as you start to reach out about matching gifts, here are some basic matching gift letters you can use to tell donors about the opportunity. You probably already send out thank-you emails once a donor has contributed to your cause. Why not include these templates, too?

Sample Matching Gift Letter for Small Nonprofits:

Dear [donor’s name],

[nonprofit’s name] could not do what we do without you. Our mission needs all the support and help we can get, and your donation of [donation amount] has brought us further than we ever have been before. We are so close to our goal of [fundraising goal] and making [your mission] happen.

There’s a good chance your employer offers a matching gift program to help double your impact. The process is simple, and we would love to do most of the work for you. In a few simple steps, you can increase your donation and continue to change lives:

Step 1: Contact your employer’s HR head to see if they offer a matching gift program to increase your donation.

Step 2: Your HR head will point you in the right direction and let you know if you need to fill out any necessary forms and be aware of submission deadlines.

Step 3: Once you have submitted your matching gift request form or if you have any questions about the process, please contact us at our website [website URL] or phone number [phone number].

Additionally, if your company doesn’t offer a matching gift program or won’t match your donation, please let us know as well.

[nonprofit’s name] appreciates each donation and act of support you make.

Thank you,

[nonprofit’s name]

Sample Matching Gift Letter for Large Nonprofits:

Dear [donor’s name],

Here at [nonprofit name], we appreciate every gift we receive. Your donation of [donation amount] has made such an impact to [your mission] and has done [a recent accomplishment] for us.

We are so close to our donation goal of [fundraising goal] and we think you can help get us there. Your contribution has already done so much, but we believe your employer, [donor’s workplace], may have a matching gift program that will match your generous donation and double your impact!

Taking the steps to increase your gift is a simple process. Please see the instructions below:

Step 1: Contact your employer’s HR head to see if they offer a matching gift program to increase your donation.

Step 2: Your HR head will point you in the right direction and let you know if you need to fill out any necessary forms and be aware of submission deadlines.

Step 3: Once you have submitted your matching gift request form or if you have any questions about the process, please contact us at our website [website URL] or phone number [phone number].

Additionally, if your company doesn’t offer a matching gift program or won’t match your donation, please let us know as well.

We appreciate your support tremendously. You are the reason we are able to reach our goal of [fundraising goal] and achieve [your mission.]

Thank you,

[nonprofit’s name]

Use templates like these to guide you as you set out to find matching gift revenue for your organization. Then, if you ultimately decide to invest in matching gift solutions, you’ll already have a great foundation for communicating with your donors!

Additional matching gift resources…

Now you know how to incorporate matching gifts into your nonprofit’s fundraising strategy, you’re ready to start raising more funds to power your purpose. Keep in mind that the largest obstacle to a successful matching gift program is awareness—after all, an estimated $4-7 billion in matching gift funds goes unclaimed per year. Be sure to properly educate your supporters about this opportunity!

If you’d like to learn more about matching gifts, check out the following resources:

Find more matching gift revenue with a matching gift database!

When you Google the American Cancer Society (ACS), the second organic listing is for the nonprofit’s Facebook page. When you click on the first listing— American Cancer’s website— and navigate to opportunities to get involved, Facebook fundraisers are placed front-and-center. In fact, these fundraisers are listed as an opportunity to “make the most impact.”

ACS has a well-established Facebook fundraising foundation and because of that, is very successful when engaging supporters through the platform. Can your organization say the same?

We would guess that you probably maintain Facebook profiles, post regularly to market upcoming opportunities, and even have supporters conducting fundraisers on your behalf. But, there’s still something missing from your strategy, and it’s holding you back from the success ACS and other organizations have experienced.

At GoodUnited, we work with nonprofit organizations to raise their relationships with supporters on social media. We’ve researched and reported on Facebook fundraising for nonprofits, and discovered just what’s missing from traditional social media guidance. We’re going to cover this through the following points:

Before we explore what’s missing from your nonprofit’s social strategy, let’s discuss the best practices that have been commonplace in recent years.

Examining Traditional Nonprofit Social Media Best Practices

Until very recently, the pervading advice surrounding how to use social media for nonprofits went something like this:

  1. Post regularly and create valuable content to increase your social media followings.
  2. Incorporate social media into your overall multichannel marketing strategy, using the platforms to share your online donation, volunteer, and advocacy opportunities.
  3. Make it as easy as possible for users to click on a link in a post, leave your social media page and donate/register to volunteer/complete some other action through your website.

Lather, rinse, repeat. The overarching narrative was that you want to build an audience on social media and then send them elsewhere to take action. That’s no longer the case.

In this GoodUnited guide to Facebook birthday fundraisers, we discuss a narrative that quickly emerged as the platform’s fundraising tools did— the idea that organizations shouldn’t invest time, energy, and resources into Facebook fundraising because it’s a shallow, ineffective way for supporters to give. In our guide, we discuss how that couldn’t be farther from the truth, and in fact, we’ve found that Facebook fundraisers are the first step toward building impactful relationships with the next generation of social supporters.

Here’s What’s Missing: Connecting with Supporters Where They Are

Connecting with supporters where they are— directly in-channel on Facebook— is what’s missing to elevate your nonprofit’s social strategy. Recognizing supporters and donors, having one-on-one communications, and creating a community for your supporters to connect can now all happen directly on the platform.

With tools built directly into Facebook’s platform, you can put a concentrated focus on each individual supporter. You can understand these supporters more comprehensively, create experiences that inspire them to support your organization time and time again, and grow your relationships through regular one-on-one communications.

This is the key to turning a one-off peer-to-peer fundraiser on Facebook into a lifelong supporter of your organization. Rather than a short-term expansion of your audience, gathering a few additional supporters that are willing to conduct a Facebook fundraiser in your next P2P campaign, you can retain these supporters for the long haul.

Let’s explore what this will look like in action.

How To Raise Your Relationships Directly on Facebook

There are two tools built directly into Facebook’s platform that you can use to grow strong relationships with each of your nonprofit’s social supporters. These tools don’t require any additional investments or complicated back-end processes—simply the willingness and efforts of your team.

When building out your digital strategy, look for features like these that allow you to reach more supporters, spread awareness, or improve the quality of your social media content with little to no additional costs. While some tools such as detailed analytics may require registering with a social media site or paying for a premium membership, these tools from Facebook are free for you to use now:

Facebook Groups

Did you know that Facebook groups are now favored over individual posts in the platform’s algorithm? This means that if you make a post through your nonprofit’s main Facebook page, and then make the same post in a group containing your supporters, these individuals are more likely to see the group post than the profile post.

Beyond the enhanced visibility, groups offer the benefit of an in-channel community for your supporters to connect. For example, here are a few unique ways you can use groups to unite your social community:

  • Hosting fundraising events. You can create a closed Facebook group, charge a small donation fee for admission, and livestream an engaging virtual fundraising event from within the group. Further, with Facebook Live, you can make live appeals and receive donations throughout the event.
  • Creating communities for supporters with similar interests. Whether ambassadors, advocates, volunteers, or even those who enjoy conducting Facebook fundraisers on your behalf, create groups for these supporters to connect and bond over their shared interests. In these groups, tailor the information you share to be interesting to each particular audience— such as information about upcoming P2P events in a group for users who are interested in Facebook fundraisers.
  • Uniting participants in peer-to-peer challenges. Let’s say you’re hosting a virtual walk-a-thon, which is an engaging virtual peer-to-peer fundraising idea. Invite participants to connect within a Facebook group, donate to one another’s fundraisers, and share training tips to meet their walking goals.

Once you’ve created communities for your social fundraisers, the fun begins. Share tips to help users reach their fundraising goals, present discussion topics, provide updates on the work of your organization, and even share educational resources. But remember— it should be a two-way conversation. Encourage users to add their own unique voices by posting in your groups as well.

Facebook Messenger

Just like you can use Messenger to connect with your Facebook friends, you can do the same with your nonprofit’s supporters on the platform.

Similarly to sending a thank-you letter to donors, you should also thank each user that creates a fundraiser on your behalf on Facebook. The easiest way to do this is to comment on the fundraisers that users create and post a personalized, genuine thank-you note.

With that note, invite users to connect with your organization via Messenger. You can then tailor this one-on-one conversational messaging to each individual supporter, building unique relationships with your social supporters. For example, you can:

  • Share updates about your organization. You can share upcoming fundraising events, volunteer opportunities, and any new developments within your organization. This information can be tailored to be interesting to the user you’re connecting with.
  • Answer questions and provide tips. If a user is encountering a fundraising challenge, provide tips to overcome those challenges. This will result in fewer unsuccessful fundraisers and set users up for success.
  • Connect during big milestones. If a user has a birthday coming up, you can send them well-wishes and encourage them to start a fundraiser aligning with the effort. Users will notice you went above-and-beyond to acknowledge their special day and feel encouraged to give back.
  • Learn more about your supporters. You can share surveys and ask one-off questions. From contact information to longer answers, such as why they support your mission and how they want to engage going forward, you can learn a good amount about your supporters.

With Messenger, you don’t just connect with users when they’re raising funds for your organization— you can stay in touch year-round and show supporters that you appreciate them for their contributions.

Wrapping Up: Why Invest in Social Fundraising Solutions?

When organizations stumbled across Double the Donation’s matching gift statistics and realized that anywhere from $4-7 billion in matching gifts goes unclaimed each year, did these organizations accept that their matches would never be realized?

No, they invested in technology and processes that would help them secure the unclaimed funds.

Similarly, if your organization doesn’t have an impactful Facebook fundraising foundation comparable to that of the American Cancer Society, you don’t just have to accept that your social efforts are subpar. You can optimize your Facebook efforts by investing in social fundraising solutions.

We’ve presented a variety of ways that you can engage with supporters directly on Facebook to improve your efforts. However, not every organization can dedicate the time and resources internally to connect with each and every Facebook supporter— especially if you have hundreds or thousands of supporters on the platform.

There are now turnkey social fundraising solutions— such as those offered by GoodUnited— that will empower your team to grow these relationships at scale. This provides your team with the people, processes, and technology needed to foster relationships with the next generation of supporters, including thank-you notes sent to every user that starts a fundraiser and custom automated messaging sequences via Messenger.

With these tips, and perhaps managed services for Facebook fundraising, you can take your social media efforts to the next level. Good luck!

About the Author:

Nick Black is the Founder and CEO of GoodUnited, a venture backed Software as a Service (SaaS) startup that helps nonprofits like Wounded Warrior Project, American Cancer Society, World Wildlife Fund create 1:1 relationships with their donors through the combination of data science and human judgement delivered in conversational messaging platforms. Nick’s work with GoodUnited resulted in being named The University of North Carolina at Chapel Hill’s 2017 Distinguished Young Alumnus. 

Nick has been an innovator and leader at the intersection of business and social impact for over ten years. The concept for GoodUnited came through Nick’s work co-founding and leading Stop Soldier Suicide, a 501c3 that grew from startup to national leader in reducing veteran suicide to the national average in ten years. Stop Soldier Suicide’s growth and impact resulted in Nick being selected as a Presidential Leadership Scholar and a Leadership North Carolina Fellow. 

Nick co-founded Stop Soldier Suicide stemming from his experiences leading Paratroopers as a Ranger qualified Army Officer with the 173rd Airborne during 27 months deployed to combat zones in Afghanistan. During Nick’s six years of service he was awarded two Bronze Stars, an Army Commendation Medal for Valor and as a Field Artillery Officer, was repeatedly ranked 1st among 50 peer Officers in a premier Infantry Battalion.

Nick received a BA from The Johns Hopkins University. At Johns Hopkins, Nick was a four-year member of the Varsity football team, the first two-time President of Alpha Delta Phi Fraternity and a four-year scholarship winner of the Army ROTC program. Nick received an MBA from Kenan-Flagler Business School at the University of North Carolina. At Kenan-Flagler, Nick was awarded the Rollie Tillman Award for Leadership, selected as a Kenan Institute Leadership Fellow, was President of the Veterans Club and awarded the 2018 Distinguished Young Alumnus

Nick lives in Charleston South Carolina with his wife Amanda. Amanda and Nick have a five-year-old daughter and four-year-old son.

As a nonprofit organization, everything comes down to your fundraising efforts—whether you’ll be able to meet your program goals, put on a large event, pay for overhead costs, and most importantly, serve your mission.

Sometimes it can be hard to admit this, but fundraising revenue alone isn’t always enough. So what if you could double some of these existing dollars without asking donors to contribute more than they already have?

The answer is simple: matching gifts.

In this article, we’ll be talking specifically about corporate matching gifts, which allow donors to maximize their donations by reaching out to their employers for a company match. If you’re looking for ways to tap into this form of corporate philanthropy, you’re in the right place!

Let’s begin with the basics of matching gift programs, and then we’ll show you how to promote matching gifts to your donor base. Ready to get started? Let’s dive in.

Get a demo of our recommended matching gift software to streamline matching gift promotion.

1. Matching Gift Basics

The concept of matching gifts is pretty simple: donors give to an organization, submit a match request to their employer, and the employer sends the organization a matching donation.

It seems like everyone should be doing this, right? But there’s a problem: many donors don’t realize their company offers a matching gift program, and even if they do, they aren’t sure how to submit a match request.

Clearing up the haziness surrounding corporate matching gift programs is the first step you need to take as a nonprofit so you and your donors can fully take advantage of them. That starts with understanding the rules of these programs.

Rules for Corporate Matching Gifts

In general, corporate matching gift programs have thresholds that need to be met before the company will issue a matching donation. It’s important to know what these thresholds are so you can make the matching gift process run a lot smoother.

Consider these rules so you can understand how to promote matching gifts.

Here are the basic thresholds you should be aware of:

  • Minimum and maximum match amounts. Typically, companies have a minimum and maximum donation amount they’ll match. The minimum amount is usually around $25, while the maximum can be in the thousands.
  • Match ratio. Most companies match dollar for dollar (a 1:1 ratio), while some companies match at an even higher ratio. In general, ratios can range from .5:1 all the way to 4:1.
  • Employee eligibility. Another guideline to be aware of is whether a donor’s employment status is eligible for a company match. Companies typically specify whether full-time employees, part-time employees, or retirees are eligible. In some cases, this can even expand to spouses or domestic partners of those employees.
  • Nonprofit eligibility. This is a big one. Is your nonprofit eligible to receive a matching donation from the donor’s company? Most companies have a set list of organization types that they’ll donate to, which can include educational institutions, arts and cultural organizations, health and human services, and others. The most common restriction is around religious organizations, but again, this can vary by employer.

Understanding these rules for corporate matching gift programs will ensure that your nonprofit makes the most of eligible donations. But there’s more that goes into the matching gift process than meeting the initial guidelines. Your organization plays a key role in the next step: verification.

Verifying Corporate Matching Gifts

One of the most common ways nonprofits accidentally miss out on getting a matching donation from a company is by not verifying the gift. It might go without saying, but actually confirming with the matching gift company that your organization received a donation is pretty important.

Many companies use a third-party vendor to manage their matching gift process and allow nonprofits to verify donations. If your organization will be dealing with these vendors, you’ll want your team to be up-to-speed on how to use them. Whether it’s logging into an online portal or mailing in a letter, do not forget to verify the donation.

Once the donation has been verified, the company will submit their match!

2. Promoting Matching Gifts

Making the most of matching gift programs means understanding how they work. But you won’t get very far past that stage if your organization doesn’t actively promote this giving opportunity to your supporters.

There are several effective ways your team can get matching gifts on your donors’ minds. Check them out below:

If you want to know how to promote matching gifts, consider placing info about matching gifts on your donation page.On the Donation Page

If you think that supporters are most engaged with your organization during the donation process…you’re correct! Those who land on your donation page are seriously considering donating to your nonprofit. That much is certain.

But what if we told you that 84% of donors say they’re more likely to donate if a match is offered? That would mean if they saw an opportunity about matching gifts on your donation page, it could be the extra push they need to submit their donation.

Just a simple mention of matching gifts or using a matching gift search tool (more on that below!) will notify donors that their gift can go twice as far and encourage them to begin the process of requesting a match.

Another way to promote matching gifts is through your confirmation page.On the Confirmation Page

Congratulations—your supporter made a donation to your organization! Now what?

The first thing they’re likely to see after pressing Submit is a confirmation page that acknowledges their donation. For many donors, once they’ve given the gift, the process is pretty much over for them. Lucky for you, they’re still close to the height of their engagement.

That’s why promoting matching gift opportunities on your confirmation page is an excellent way to go. Donors already feel good about their gift. Why not make them feel even better by promoting an opportunity to stretch their contribution even further?

Learn how to promote matching gifts by using a dedicated matching gifts page.On a Dedicated Matching Gift Page

Even if supporters are just checking out your organization for the first time and browsing around your website, there are other ways you can promote matching gifts—even if they’re not actively looking to donate.

A dedicated matching gift page, or even a “Ways to Give” page, should include detailed information about matching gift programs and their impact on your nonprofit. Featuring this information in a prominent place on your website will both educate supporters about matching gifts and encourage them to donate in the first place.

Social media is another great place to promote matching gifts.On Social Media

If your organization is active on social media, consider using your platform to share information about matching gifts. Even better, you can schedule posts throughout the year so you don’t have to worry about forgetting.

Link your followers back to your website for more information, use visuals when you can, and keep your messages short and sweet.

You can use Google Ads to promote matching gifts to donors.On Google Search

Paid advertising can increase visibility for matching gifts, and with the Google Ad Grants program, you can tap into paid advertising for free! Eligible nonprofits receive up to $10,000 each month to spend on paid Google Ads.

As explained in Getting Attention’s Google Ad Grants guide, “Organizations can use their grant money to bid on different keywords and promote specific pages on their website through text-based ads. Most often, these pages include donation pages, service pages, and educational content that align with user intent for the search term.”

That makes Google Ads the perfect opportunity to promote your matching gift page on Google Search, especially considering that Google has more than 92% of the search engine market share!

Here's an example of ASPCA promoting matching gifts on Google.

We recommend working with a Google Ads specialist who knows the ins and outs of the program. They can find the keywords that your supporters are searching and create ads that target those terms.

If you want to know how to promote matching gifts, use your communications.In Your Communications

Beyond promoting matching gifts on your website or social media platforms, your email list is a huge opportunity to get the word out about doubling donations.

There are a few different ways you can incorporate matching gift letters as part of your email outreach and promotion strategy:

  • Thank-you emails. Once a donor has submitted their gift, they’re likely going to receive a confirmation email from your nonprofit thanking them for their donation. This is the perfect spot to also mention that their donation can go twice as far with a matching gift.
  • Newsletters. Does your team send out newsletters on a regular basis? Why not include matching gift information in a dedicated section of the email? Or, you can even send out one or two dedicated matching gift newsletters each year.
  • Year-end emails. A majority of charitable giving takes place during the holiday season. Send out holiday messages as part of your year-end campaign that highlight matching gifts to potential donors. Many companies also allow donors to request a match through the end of the year in which they gave, so be sure to encourage existing donors to check whether their earlier gifts are eligible.

Include links in any of these emails that direct donors back to your website for more information. This is why it’s a good idea to have a dedicated matching gift page on your site.

If you’re looking to take your email outreach a step further, consider using specific links within your messages that redirect donors to different pages of your website. For example:

  • If a donor has submitted a match request, encourage them to click a link in your email that will redirect them to a thank-you page on your website.
  • If a donor determines that their donation is not eligible for a matching gift, offer a link they can click that will show them alternate ways to show their support.
  • If a donor wants to unsubscribe from emails, redirect them to the corresponding page on your website.

Not only does this improve the donor journey, but it also gives your team a way to keep track of which donors have submitted matching gift requests, which donors are not eligible, and which donors want to unsubscribe.

Lastly, don’t forget to incorporate direct mail! Include postcards or inserts that contain info about matching gifts with an easy link or QR code to send donors to your matching gifts page. These inserts can go into any of your printed communications to help spread the word about the opportunity.

Sample Matching Gift Letters

If you’re looking for specific examples of the matching gift communications we’ve talked about, you’re in luck! Here are some sample matching gift letters your team can send out to promote matching gift opportunities:

Sample 1: The simple nonprofit matching gift letter.

Dear [donor’s name],

Thank you so much for your generous donation of [donation amount] to our nonprofit. Your contribution has already made such an impact to [your mission] by [example of physical impact]. We cannot thank you enough.

We think you might be able to double your impact! Your employer, [donor’s workplace], may offer a matching gift program that can increase your gift! Matching gift programs are a form of corporate philanthropy where businesses match the donations their employees make to charitable organizations.

Taking the steps to get your gifts matched is a simple process and we are happy to walk you through the process:

Step 1: Contact your employer’s HR head to see if they offer a matching gift program to increase your donation.

Step 2: Your HR head will point you in the right direction and let you know if you need to fill out any necessary forms and be aware of submission deadlines.

Step 3: Once you have submitted your matching gift request form or if you have any questions about the process, please contact us at [website URL] or [phone number].

Additionally, if your company doesn’t offer a matching gift program or won’t match your donation, please let us know as well.

We appreciate your support tremendously. You are the reason we are able to [recent accomplishment].

Thank you,

[nonprofit’s name]

This letter is personalized to the donor and includes actionable next steps the donor can take to determine their matching gift eligibility. There’s also an educational element to this letter, which explains what matching gifts are and how they tie into corporate philanthropy.

Sample 2: A higher education institution’s matching gift letter.

Dear [donor’s name],

The students of [school’s name] are eternally grateful for your generous support. They cannot thank you enough for bringing [recent school renovation or improvement, like an improved library, new building, or renovated dorms] to life and providing a space for them to learn and grow.

Last year we raised [last year’s total matching gift revenue] all from matching gifts, or donations made by businesses to match those made by their employees. With very little extra effort, many of our donors were able to double their original contributions because their employers had matching gift programs in place.

In a few steps, you can check to see if your company will match your gift. Here’s what you can do:

Step 1: Contact your employer’s HR head to see if they offer a matching gift program to increase your donation.

Step 2: Your HR head will point you in the right direction and let you know if you need to fill out any necessary forms and be aware of submission deadlines.

Step 3: Once you have submitted your matching gift request form or if you have any questions about the process, please contact us at our website [website URL] or phone number [phone number].

Additionally, if your company doesn’t offer a matching gift program or won’t match your donation, please let us know as well.

Your impact has already created a difference in the quality of life and the academic accomplishments our community has made recently. Imagine what can happen when your gifts are matched.

Thank you,

[school’s name]

This letter outlines the impact matching gifts have had on the institution and provides specific instructions the recipient can follow to submit a matching gift request. This letter in particular also highlights tangible results of the financial support already received (a new building, updated library, etc.).

Using a Matching Gift Database

While promoting matching gifts through all of the above channels can be effective, you can kick it up a notch or two by using a matching gift database.

A matching gift database is the key to finding tons of information on matching gift programs all over the world. They list thousands of companies, along with those companies’ matching gift guidelines, forms, and instructions. 

So how do you get access to a matching gift database?

This kind of info can be accessed in a couple of ways:

Matching Gift Search Tool

Invest in a matching gift solution that offers a matching gift search tool to embed anywhere on your website. That means on your donation page, your confirmation page, and your “Ways to Give” or dedicated matching gift pages.

Here’s an example of a matching gift search tool in action:

One matching gift best practice is incorporating a search tool as part of your website.

This search tool auto-completes the company name that’s being typed in, making it easy for the donor to select the name of their company and load the results.

Matching Gift Automation

Another awesome tool that can come in handy for larger organizations is a matching gifts automation platform. Once donors fill out the donation form on your website and submit their gift, this platform scans their info for any indication of matching gift eligibility (a work email address, employer details, etc.) and then triggers out customizable emails on your behalf.

Here’s what such an email would look like for someone who was determined to be match eligible:

Another matching gift best practice is to invest in a matching gifts automation platform.

This email explains to the donor that their donation is eligible for a matching gift from their employer. There are buttons the donor can then click to indicate their matching gift status.

Using a matching gifts automation platform saves your team time because each match-eligible donation will automatically go through the platform’s email stream and trigger the appropriate message. This leaves your organization more time to focus on high-value matching gift opportunities.

Get Double the Donation's ultimate guide to marketing matching gifts

3. Other Matching Gift Best Practices

If you’re looking for more matching gift best practices beyond promotion, we’re going to conclude with a few suggestions that can help your team bring in more revenue.

Demonstrate the Impact of Matching Gifts

Donors love knowing their donations made an impact. And not just that—they want to know what their specific gift went toward.

In the case of matching gifts, share how much money has been raised specifically from corporate matches. Explain how this doubled (or even tripled) your fundraising revenue and met your goals.

Then, go even further and explain what reaching your fundraising goals accomplished. For example, did the extra revenue help your organization feed 1,000 more people? Be specific!

You can share this in an annual report, on social media, on your website, and through other communication channels.

Reach Out to Companies

We’ve explored how to promote matching gift opportunities to donors, but companies are the ones that control corporate giving programs. Reach out to companies with similar values to your organization to forge partnerships.

If you find businesses you’d like to work with that don’t offer corporate giving opportunities, explain the following benefits they could receive from engaging in philanthropic initiatives:

  • Increased employee engagement. Employees want to get more out of their roles than the work itself. They want to feel that they are positively impacting their communities. Corporate giving programs like matching gifts allow companies to work together with their employees to support worthy causes, which can increase workplace engagement and satisfaction.
  • Improved reputation. When companies give back to their communities, consumers notice. Corporate philanthropy proves that companies are willing to use their profits for the good of society. As a result, they’ll receive a more positive reputation and may attract more socially-conscious consumers.
  • Better workplace culture. Believe it or not, employees working together through corporate giving initiatives outside the workplace can forge stronger, more positive relationships in the workplace. Employees get to know each other better and build valuable teamwork skills through team fundraisers and volunteer opportunities.
  • Enhanced recruitment. Corporate social responsibility (CSR) is becoming an increasingly important factor in the job search. Prospective employees want to work for companies that contribute to the greater good. Companies that prioritize corporate giving and promote it stand out during recruitment.
  • Innovative operations. When companies focus on CSR, they often discover new and better ways to run their businesses. For example, a company may find that switching to a more efficient energy source for their offices not only positively impacts the environment but also saves the business money.

Companies without formal corporate giving programs may be surprised at how advantageous it can be for them to start their own. Encourage them to talk to their employees about which causes they care about so that their initiatives match their staff’s priorities.

Follow Up on Incomplete Matches

As we’ve mentioned before, keeping track of the status of donors and their matching gifts can help your team stay organized and maximize your revenue from this channel.

This means you should be following up on incomplete match requests—though this can be challenging to do manually.

Using an automation platform, you’ll be able to follow up with donors automatically, but not bombard them to the point where they get annoyed or disinterested.

Automation platforms incorporate sending limits, which helps your team limit the number of emails sent to donors within a given period of time. All you have to do is configure it in your settings. This applies to recurring donors, one-time donors, and even major gift donors. And once a donor indicates that they’ve submitted a matching gift request, they won’t be contacted again about that particular donation.

Following up gets much easier when you have an automated system in place. Don’t let your donors forget to submit a matching gift request if they’re eligible, but keep your communication to a reasonable level. 

Acknowledge Matching Gifts

Last, but certainly not least, thanking your donors at each stage of the process is essential. Of course, you’ll thank donors after they’ve made their initial donation, but you’ll also want to thank them:

  • After they’ve submitted a matching gift request.
  • After the company match has been received by your organization.

Keeping your donors in the loop shows that you value their support and want them to know their efforts made a difference. You should also keep in mind that the matching gift company might have a set preference for acknowledgement, as well. Most companies don’t need to be acknowledged and will say so—but if a company does want an acknowledgment, look for instructions from their outreach.


Incorporating these matching gift best practices and promotional strategies can help your organization raise the funds you need. Now that you have a basis to go off of, it’s time to get back to work!

Additional Matching Gift Resources

We hope these tips have given you some great ideas for your organization! If you’re looking for even more information about matching gifts, check out these additional resources:

Get a demo of matching gift software to assist with your matching gift promotion efforts.

Direct mail is an integral part of any multichannel fundraising campaign. Your organization benefits from mail’s high visibility, response rates, and separation from online marketing clutter. There are a few best practices you can take to make the most out of your direct donation request letter efforts. 

Effective direct mail can be the turning point in meeting your goals. A physical fundraising appeal can work to direct readers to your donation page, ask for volunteer time, spread news, and anything else you may need to drive your mission forward. The opportunities are vast with effective communication via physical mail. 

Here at iATS Payments, we’ve worked with a wide range of nonprofits to increase their ROI in their fundraising efforts. A common challenge we’ve seen organizations run into is converting direct mail supporters to actual donors. There are a few practices you can use to make your mail work for your nonprofit:

  1. Strategize your direct mail fundraising appeal with donor segments.
  2. Add a personal touch to your mail for each supporter.
  3. Write effective copy in the body of your letter.
  4. Provide ways for donors to give through a payment processor.

With these tips in mind, you’ll get the highest ROI out of your direct donation request mail campaign. Let’s unpack some of the necessary steps.

1. Strategize your direct mail fundraising appeal with donor segments.

One of the first steps your team should take in creating a marketing strategy is to segment your audience. Categorizing your donors is easy and helps you specifically target those who can push your mission forward. Here’s how taking this simple step benefits your marketing efforts:

  • Higher conversion rates
  • Increased ROI
  • Targeted communications

This way, you’ll be sending mail to the segments that have taken previous similar actions to help your mission. These recipients are more likely to help out versus someone who has never interacted with your cause. If you’re looking to move forward with segment your audience, here are three simple steps you can take to do so effectively:

Utilize your CRM data. 

Your CRM works with the data you retain to build profiles and sort your valuable fundraising data. For example, you’re able to see the data inputted during the giving process from your donors. This can look like recent giving, events they’ve registered for, and contact info. Additionally, you’re able to track their interactions with emails you’ve sent and any other interactions with your digital marketing. If your CRM or donor database is missing key data points like date of birth, employer information, mailing address or phone numbers, a data append service can help you fill in the gaps.

Put your CRM to use by incorporating your data insights into your direct mail strategy by focusing on targeted appeals to recipients for the most effective fundraising letter possible. 

Characterize your donor groups. 

When you characterize your donors into groups, you will notice that each segment becomes its own subset within your organization. When this happens, it’s indicative that your data effectively targets different people who participate in your efforts. For example, a school’s groups may look like this: 

  • Students
  • PTA Parents
  • School Board Members
  • Faculty and Staff

With these groups, your team can paint a picture of what it looks like to contribute to each subsection and how to communicate with them efficiently.

Plan separate outreaches to your donor subsections. 

Now that your groups are separated by characteristics, your communication should be strategic for targeting their interests. For reference, DNL Omnimedia provides specific tips for segmenting your donors that your team should consider. A good way to ensure you’re leveraging this data is to make sure your fundraising letters for each group cater to their interests. Be sure to keep track of how they’re responding and adjust accordingly. 

2. Add a personal touch to your mail for each supporter.

The next step after determining your donor segments is to draft your letters with personalization to each recipient. According to Experian, personalized emails deliver 6x higher transaction rates (source). You’re already making a specific ask to your subgroups, and it’s worth it for your team to go the extra mile and incorporate a bit of extra information from your CRM into each letter. Your fundraising software should even automate this process.

Here’s how to catch your donor’s eye. 

  • Writing Dear [their name], rather than a general salutation.
  • Taking care to include the proper spelling of their name and address.
  • Including details about their prior engagements.
  • Recognizing donors for their previous efforts.

These personalized details can save your letter from looking like junk mail to the recipient. In taking these steps, your relationships with your donors also grow that much more. Going the extra mile confirms to your recipient that you recognize their efforts and care about them as an individual. 

3. Write effective copy in the body of your letter.

Now that you have a strategy for targeting individual donors, be sure to incorporate specific writing strategies to fully establish the mission of your letter. Think about how your team can write a letter that both tells a story about your specific fundraising campaign and why you’re asking for their contributions. 

Stories leverage your letter by:

  • Having an emotional appeal to the reader.
  • Being more memorable than numbers and facts.
  • Sharing the reason why you’ve dedicated your time to this cause.

You can tell the story of why you’re devoting time and energy to this specific fundraiser in a variety of ways. For instance, communicate this through how your past efforts have positively affected the community. When recipients read of tangible results, they know your organization is capable and worth investing in. 

Another storytelling route you can take is communicating why you’ve decided to form this nonprofit in the first place. If you’re stuck in writing the body of your letter, refer to this guide of fundraising letter templates for inspiration.

However you tell the story of your mission and efforts, be sure to make the donor feel like they are the hero of your story. This is effective writing because the reader will begin to picture themselves as part of the change your group is making. For example, you’ll want to directly address them as “you”.  Remember, they care more about what they can do for your organization rather than general actions you’ve done on your own.

Finally, end your letter with a straightforward call to action for a donation, whether online or through physical mail. Make sure that you tell your reader exactly how you want them to take action. Don’t leave details up for interpretation as it may confuse them. These details can include:

  • Asking for specific amounts. Include a variety of options for donation amounts. For example, writing out “$10, $25, $50, $100…” can help your donor picture what amount will serve your organization.
  • Cater these amounts to your donor segments. With your CRM’s data, you’re able to get an idea of each recipient’s giving history. With this, you can ask for larger gifts to people with the willingness and ability to give more.
  • Direct them to your giving options. The goal of your letter is to convince your reader to give to your organization. Make sure it’s clear how they can contribute with a link or QR code to a donation page, or a physical donation form.
  • Provide clear contact information. If your recipient has any questions about their donation, be sure to provide multiple lines of contact. This will reinforce your relationship with them even further if they pursue this option.

With these tips in mind, you’ll be writing an effective direct mail appeal in no time. 

4. Provide ways for donors to give through a payment processor.

Now that you’ve inspired your recipients to give to your cause, make sure they’re able to complete the process quickly and easily. iATS Payments explains the impact of your donation page and how its design affects the completion of the donation. If your system is confusing, it can scare away potential donors at the final step. On the other hand, providing a quick and convenient way to give encourages increased or recurring giving!

Let’s get into important items to consider when developing your donation form. Your goal is not not only to capture a single donation but to increase your efforts in any way possible. For example:

  • Suggested donation amounts help donors picture what is needed for your organization to reach its goals. These can also persuade donors to give a little more than they would have previously.
  • Including a recurring donation option can increase the likelihood that your supporter will consider and follow through with this giving tactic.
  • Provide multiple options for giving; this can be through a physical prepaid envelope, your website, etc. 
  • Continued communications that donors can opt in to. Include an area where visitors can indicate that they’re interested in attending events or giving time are great for recruiting more volunteers.
  • A few optional questions to boost your donor data. Consider asking simple questions such as “how did you hear about us?” to track the ROI of your direct mail campaign.

Overall, your donation page is the final and crucial step to securing donations. The choices you make can provide an easy and fast experience for donors, and ultimately can encourage future engagement and increased donations. 

Your direct mail fundraising campaign can bring in a lot of donations for your organization. Be sure you’re taking the above tips into consideration to make the most of your efforts. Get the most out of your CRM and personalize your letters for increased readership, then drive them to your optimized donation page. Happy fundraising!

Author Biography

Robbie Bernstein 

Author photo

Robbie Bernstein, an iATS Payments Account Executive, uses her wealth of payment processing knowledge to help nonprofits thrive. Robbie puts her heart into fundraising for Cancer research, the Make a Wish Foundation and the Heart and Stroke Foundation.  

Volunteers are extremely valuable partners for nonprofit organizations. They donate their time and expertise to help drive your mission forward, making them essential to your mission. When fully engaged, volunteers can become excellent advocates for your organization, spreading word to their friends, family, colleagues, and the rest of their personal networks.

Because volunteers are so essential, it’s vital that their experiences with your organization are positive. After all, their experience volunteering with your nonprofit influences not only the retention of that individual, but whether or not they promote your fundraising campaigns on social media, recruit their friends to help out at your next virtual event, or become donors in the future.

If you don’t communicate effectively with your volunteers throughout their journeys—from recruitment to engagement to follow up—then you won’t be able to maximize volunteer satisfaction and retention. To improve your nonprofit’s volunteer program, we’ve put together the following these best practices for communicating with your volunteers:

  1. Create an easy online experience.
  2. Reach out before, during, and after events.
  3. Recognize volunteers for their support.
  4. Make the most of your time apart.
  5. Make sure they know how to get more involved.

Effective volunteer management can be tricky, but if you follow these best practices, we’re confident you’ll be able to establish long-term, mutually beneficial relationships with a loyal group of volunteers who are passionate about your cause. Let’s get started.

1. Create an easy online experience

The volunteer experience often begins when someone encounters your nonprofit’s website, making it one of the first places your nonprofit should look when improving your communication strategy. To convert prospective volunteers, prioritize clarity and straightforward navigation so visitors can find your volunteer information quickly. 

To create a well-designed, intuitive website, your website should contain the following elements:

  • Logical navigation. Put yourself in a prospective volunteer’s shoes when they first click on your homepage. What steps do they need to take to find your volunteer information? Is any key information buried in a submenu or under an only semi-related heading? Walk through the process of signing up to volunteer and ask yourself these questions to help create a more logical navigation. 
  • Visually appealing layout. Modern websites have eye-catching, sleek designs that strategically draw the eye to key information. Even organizations that don’t have web design experience can create eye-catching designs with help from modern website builders and templates.
  • Clear mission statement. Your prospective volunteers will want to gather as much information about your nonprofit as possible before signing up to work with you. Ensure that your mission statement is easy to find and clearly states what your nonprofit strives to accomplish. 
  • Clear calls to action. Consider the placement of calls to action (CTAs) for volunteers. If the “Get Involved” button is tucked away on a rarely-visited page on your site, you might be losing valuable potential supporters. Instead, your CTAs should be prominent, recurring, and smartly placed near emotional appeals and attention-grabbing photos.

Once your volunteer has clicked on a CTA, they’ll be taken to your registration page. You’ll likely create your registration form using your volunteer management software solution, so when choosing which one to invest in, consider ease of use of the registration forms and whether or not the registration data will integrate with your other tools. 

The registration form itself should be as concise as possible; excessively detailed or complicated forms will discourage supporters from completing the form, potentially leading to page abandonment. Stick to essential information for your required fields, and make less-vital questions (like interests and past volunteer experience) optional. Alternatively, follow up with volunteers later to collect that information after they’ve been approved. Remember, you’ll always be able to learn more about your volunteers as they become involved with your organization.

2. Reach out before, during, and after events

Whether a volunteer signed up to help with a virtual fundraising event, a three-day restoration project, or a training session, the event is not the only thing on their mind. Your volunteers will need and appreciate clear communication prior to coming in. 

Volunteer management software with automated communication features can handle many routine messages for you. Some automated communications you should implement are:

  • Signup confirmations. Immediately after registration, volunteers should receive an automated email or text confirming the date, time, and location of the event they signed up for. Additionally, include other helpful information, like specific directions for accessing the event and parking information for in-person events.
  • Reminders leading up to the event or training. Sending reminder texts or emails to your volunteers communicates that you care about their service, demonstrates understanding about their busy schedules, and lowers no-show rates.
  • Post-event follow-up survey. After a volunteer has generously donated their time and effort to your organization, show them that you value their thoughts and opinions by sending a follow-up survey about their experience. This will not only encourage engagement but will also help you better optimize your volunteer program.

Additionally, encourage volunteers to reach out to each other to help create a community around your volunteer program. Mobilize’s guide to volunteer engagement specifically references how open communication with both your organization and other volunteers can improve your program: 

Creating a successful volunteer engagement strategy requires giving your volunteers the space to connect with your organization and with each other… send text reminders about volunteer shifts, automate email reminders for your events to reduce no-shows, and embrace communication channels that create community.”

3. Recognize your volunteers for their support

Expressing your gratitude for your volunteers’ hard work is an essential step for building a future relationship with them. As generous as your volunteers are for donating their time, it’s only natural that they’ll appreciate some recognition, and your nonprofit should celebrate everything they helped you accomplish. 

Beginning with a thank-you email, your volunteer appreciation efforts should be customized to fit your organization and the experience your volunteers had. Here are a few appreciation methods that allow for nonprofits to put their own special twist on them:

  • Special events like dinners, shows, and movie nights
  • Perks like raffles and awards (or even just coffee and doughnuts at a morning event!)
  • Thank-you gifts like t-shirts, keychains, and mugs
  • Thank-you letters that feel genuine and personal

Engaging, meaningful volunteer recognition not only makes it more likely that each volunteer will return to help your nonprofit, but also that they may become advocates for your organization. Positive word-of-mouth recommendations can help your volunteer recruiting efforts for your next campaign, as many of your trusted volunteers may encourage their friends and family to work alongside them.

4. Make the most of your time apart

It can be easy to fall into the habit of only contacting your volunteers when you need them to come in and work on something. While you should certainly share news about your next initiative or campaign, be sure to vary your communication to make them feel like a real part of your organization. 

Consider creating a dedicated email stream for your volunteers. In addition to requests for support, include messages that keep them in the loop about your nonprofit’s operations, such as: 

  • Recent accomplishments. Your volunteers support your nonprofit because they believe in your mission. Let them know what progress you’ve made to further your cause since they last volunteered. 
  • The long-term impact of a given project. If a volunteer helped out with a fundraiser or program initiative, let them know what became of it, especially if there was a major accomplishment.
  • Internal strategic updates. If your nonprofit is rolling out new strategies or changing up any internal processes related to your volunteer program, let your volunteers know so they’ll be up-to-date the next time they help out.

You can also create a dedicated volunteer newsletter to share news from your organization, provide information about upcoming volunteer opportunities, and offer other ways for your volunteers to get engaged with your nonprofit. Ideally, the newsletter would serve part of a broader marketing campaign that drives engagement to your website, blog, and social media. 

5. Make sure they know how to get more involved

Because you have a specific mission, you will likely need volunteers to come in and perform the same types of jobs repeatedly. However, if you provide your volunteers very little variation in their opportunities, they may feel unfulfilled and seek opportunities at other organizations. You can avoid this problem by providing your volunteers with a variety of ways to get involved. 

Offering additional engagement opportunities empowers your volunteers, builds their investment, and helps them stay engaged long-term. For example, here are a few ways you can make your volunteer program more valuable to volunteers:

  • Create skill-learning opportunities. There might be opportunities at your nonprofit to help your volunteers gain skills while helping out at your organization. These can be both hard and soft skills, such as teaching sustainable gardening techniques or better communication skills. 
  • Encourage volunteers to network with one another. Volunteering can be a social experience, and getting to know and work with others can become a major highlight of your program. Find opportunities where multiple volunteers can work together and get to know each other while helping your nonprofit.
  • Ask volunteers for feedback. If you aren’t sure what your volunteers would like to see from your volunteer program, ask them. While you may not be able to implement every suggestion you get, simply asking them may help some of your volunteers feel heard.
  • Ask to apply for a volunteer grant. For volunteers who enjoy your program and have worked with you for a significant amount of time, consider asking them to apply for a volunteer grant. Crowd101’s guide to volunteer grants explains that many volunteers have no idea if they’re eligible for one through their employer. Help them look up their company and fill out any necessary forms to complete their grant application, earning your nonprofit a bit of extra revenue and increasing their impact on your work. 

Additionally, be sure to show your appreciation every step of the way. If a volunteer fills out a survey or applies for a volunteer grant, thank them! Whether a volunteer has responsibilities that are vital to your program’s success or is working on something with lower stakes, let them know that it matters and you appreciate their effort. 


Volunteers provide vital services to nonprofits, from planting trees to running events and delivering meals. Don’t miss out on any volunteer support due to lack of communication. Instead, follow these best practices to reach, engage, and retain as many volunteers as possible. From signup confirmations to volunteer newsletters and additional engagement, it’s important to communicate well with your volunteers at every step of their supporter journey.

Imagine you get a postcard in the mail from a nonprofit you’ve supported. It displays a photo of a smiling kid holding a backpack and reads, “Because of supporters like you, Maya can go to school with all of the supplies she needs.” You’re so inspired by the messaging that you decide to give to the organization again.

The above scenario effectively displays why nonprofit marketing leaders should do everything they can to encourage their supporters. A strong content marketing strategy can play a critical role in how supporters respond and engage with your nonprofit. 

You may focus this strategy on digital storytelling efforts, such as email, website, and social media content. Or, you can utilize printed marketing to offer a personalized approach that can be hard to mimic over the computer screen. By mixing the two approaches, you can create multiple touchpoints for donors and expand your reach. 

Your nonprofit’s website, email messaging, and other digital materials should all align with and support your printed content. This guide will walk through the following steps to ensure your content strategy is set up for success:

  1. Establish content strategy goals and messaging for your audience.
  2. Map out a timeline to send your content.
  3. Use your content to invest in donor relationships.

Aligning your digital and print content strategy is essential, especially if you want your nonprofit mission to reach and inspire as many people as possible. Read on to learn how. 

1. Establish content strategy goals and messaging for your audience.

When it comes to developing and aligning your digital and print content strategy, you need to establish three key details: 

  • Your goals 
  • Your target audience 
  • Your message

For example, what do you want your nonprofit marketing content strategy to accomplish? Are you trying to reach a specific fundraising goal? To help you figure it out, use the SMART method. Make sure your goals are:

  • Specific: Specify what you want to accomplish. For example, are you trying to raise money for your year-end fundraising campaign or recruit more volunteers? It’s easier to aim for a straightforward goal than a vague one.
  • Measurable: Identify quantitative ways your content strategy should benefit your nonprofit. Look to your past fundraising goals to see what you’ve previously accomplished and create a new goal with similar measurements.
  • Achievable: Observe your previous goals and aim just a little bit higher. Be sure to track your goal and progress within your nonprofit database.
  • Realistic: Make sure you’re setting goals that are ambitious but achievable based on past fundraising results.
  • Time bound: Set a specific deadline and significant checkpoints for your plan. 

For instance, let’s say your nonprofit is focused on providing more educational opportunities for children. You set a goal to fundraise $100,000, which is a 10% increase from what you raised last year, by the end of the year. 

To apply your SMART goals to a content strategy, consider your audience. It’s likely that your digital vs. print audiences are a little different, with your print audience consisting of your older donors, major donors, and other active supporters. In contrast, your digital audience might consist of younger generations of supporters as well as your small and mid-range donors. 

Double the Donation recommends conducting audience research, through which you’ll collect information about your audience’s motivations, priorities, and attitudes. This will give you a better understanding of your current donors, identifying donation patterns that can help you develop targeted messaging.

Targeted messaging will personalize each message to the audience. Be sure to include specific details to personalize your messaging, like the supporter’s specific impact and so on. For example, if you’re reaching out to past volunteers, make the program sound appealing and thank them for the previous hours they contributed to your organization.

2. Map out a timeline to send your content.

According to Kanopi Studios, your messaging should inspire your audience and “speak to their values and priorities.” To ensure your digital and print content strategy impacts your audience, plan a timeline for how each message will be relayed to meet your supporters’ priorities and your organization’s goals.

Consider creating a fleshed out calendar depicting all the times you will send out various marketing materials. Digital and print content will require different timelines:

  • Digital: Even though website content, social media posts, and email newsletters can be published instantaneously, your nonprofit’s digital content marketing strategy should be centered around a well-planned posting timeline. For example, plan which days of the week, month, or year would be best to send out volunteer requests. 
  • Print: Note that you will likely need more time to develop, print out, and send your materials to the right address. Plan in advance the days that you’ll develop the materials as well as the days you plan to send them out so they reach supporters ahead of fundraising deadlines or events.

Planning communication to meet your supporters’ priorities will depend on your audience research from the goal-setting stage. For example:

  • Volunteers: Supporters who have volunteered in the past likely prioritize giving their time to your organization. In return, your nonprofit should be considerate of their time and busy schedules as you request volunteer help. Space out your volunteer requests and offer a variety of sign-up times to make volunteer opportunities more conducive to their schedules.
  • Older donors: Your older supporters might prefer direct mail to anything sent over the internet. Develop a list of supporters who are responsive to this type of communication and compile their addresses. This will speed up the mailing process, since you’ll already have a list of addresses ready to go once you’ve printed the materials.
  • Peer-to-peer donors: Supporters who give as a result of a peer-to-peer campaign are likely aware of your organization because of a family member or friend. Now that you have their attention, consider following up immediately with content that explains what your organization does. This extra information can get them interested in your mission and encourage them to stay involved.

The content in your digital and print materials can be similar, but be aware of the capabilities of each medium. For instance, you can embed an animated explainer video into your website, but will need to include a QR code in your printed letters to direct supporters to your digital content.

You should also assign specific tasks to the key players on your marketing team. Ensure that everyone is on the same page regarding the goals, audiences, and messaging strategy that you initially outlined. 

3. Use your content to invest in donor relationships.

With an established timeline and clear goals as your foundation, your digital and print strategy can work together to drive genuine results and engagement for your nonprofit. Engage your donors through digital and print content with the following outreach tips:

  • Ensure your marketing content is as inclusive as possible. For both digital and print content, accessibility is key. Some easy ways to make your content more inclusive is to make sure the color contrast and font size are easily readable. Incorporate branded elements, such as your nonprofit’s logo and brand colors, so supporters can easily associate your nonprofit with the message.
  • Use the same target action in your calls-to-action for both digital and print content. The target action for your marketing content is based on your core goal. For digital content, embed a link or prominent button. For print content, you might have steps listing out how to submit a gift along with a QR code that directs supporters to your giving page. Both types of content should make the call-to-action easy to act on.
  • Thank your supporters and donors for their help. Supporter appreciation is a step that you cannot forget in any engagement strategy. Thank every volunteer, anyone who gives to your organization, and all your event participants. Whether the follow-up is digital or print will depend on your existing relationship with them as well as their individual preferences. 

Engaging and developing relationships is one of the most rewarding parts of being a nonprofit leader. By demonstrating appreciation to your supporters, you’ll be able to retain their support for the long run.


As your content strategy evolves, it’s critical that your nonprofit tools are actively tracking its progress. From the rate of email opens, direct mail responses, online fundraising gifts, and more, you can get a better understanding of which outreach method is garnering effective and valuable results. 

That’s why it’s important to keep track of your outreach data. Once you establish which methods are most effective, you can use this insight to hone your content strategy for upcoming communications.

Marketing is still a bad word in a lot of nonprofit circles. It’s easy to see why. 

Unfortunately, the whole field of marketing, especially for businesses, is stained with bad example after bad example. For those of us of a certain age, it can be summed up in a series of very popular 1980s Isuzu car advertisement series where actor David Leisure blatantly told over-the-top lies about the benefits of the product. Everyone felt that they met a “Joe Isuzu” at some time in their lives. He checked all of the stereotype “marketing man” boxes that still linger, reinforced by much more sophisticated “Mad Man” characters who would do anything to sell a product.

Added to the negative image, the concept of good marketing remains unknown to most people. And let’s face it, most people came to the nonprofit sector to do good work through their mission—not put precious time and money into slick advertising campaigns. After all, shouldn’t just doing a great job be enough for anyone to see?

Unfortunately, no. 

But that’s okay. You’d be surprised at how many things you never considered are actually forms of marketing, and how, when done right, they can really boost your income and visibility.

It starts with keeping one thing in mind: everything is marketing. Take a look at these examples:

  • Marketing is whether your receptionist smiles at everyone coming in the door, and sounds cheerful answering every call.
  • Marketing is whether you have fresh paint on your walls and clean furniture for your clients.
  • Marketing is being transparent with your financials, so you build trust with your donors, clients, staff, and volunteers.
  • Marketing is building pride in your staff so that they treat every client like they’re special.

These examples of solid, baseline marketing actions aren’t expensive. They show that every part of your organization has a hand in marketing, whether it’s in their title or not. It changes the role of a Marketing Director to a coordinator of the entire organization’s look, feel and image—and not just one who creates the website or places advertisements in the local newspaper. 

Perhaps the biggest mistake anyone makes when considering marketing in a nonprofit context is to first focus on the tools of marketing, rather than on the purpose and message. Consider that you can have an award-winning website, but if you’re focusing it on people who will never use or support your services, then it’s no good. 

So, before jumping in with training your nonprofit team to be exceptional marketing professionals, be sure to ask yourself these questions:

What are your goals? 

Before you get started, however, you need to know why you are marketing. Are you looking to take on new constituents who will be served by your organization? Or are you seeking to secure generous donations from individuals who support your mission and want to help fund your programming.

It’s critical to avoid the Cheshire Cat, “if you don’t know where you are going, any road will take you there,” problem. (Which, by the way, can be very expensive in marketing). Answering the following questions can help as you craft the rest of your plan. 

Who do you need to speak to?

This goes right back to your mission. Who you need to reach will make a major impact on what you will say (your message), and how you will say it (the tools and channels you will use).

Do you need more money (of course)? Where does your money come from? Donors? Government? Paying clients? Insurance companies? Are you facing a particular issue, like a zoning fight, where you need community and government support?

Are you getting the right clients for your mission? Are you focused on a specific geographic area, or a larger demographic? It should give you pause, for example, if you’re an HIV/AIDS clinic that targets a young Latino market, and you get more baby-boomers than anyone else. 

Just remember, good marketing starts at home. Perhaps the biggest, most overlooked audience for your marketing are the people who live and work with it daily: your employees and volunteers. Missing them is a major blunder. These are exactly the people who can validate everything you say, and carry your message far and wide—if they hear and see a message tailored specifically to them.

What do you want to say to them? 

What specific information do they need, and what emotions do you want them to feel? This is a good place to remind yourself that good marketing is not manipulative, and it is definitely not counterfactual. But you can tell people what’s important in ways that resonate, like stories backed with solid facts.

So how do you get this information? Interview previous constituents for stories. Collect and analyze data. Take some good pictures. It might take a bit of time, but it’ll be worth it when you see the dynamic impact that your carefully crafted messaging has on its intended audience.

What do you want them to do?

In marketing-ese, it’s called a call-to-action. It’s the action or next step you want the consumer of your message to take. Do you want them to show up for services? Volunteer? Work for you? Vote? Give? Always market with an action in mind, and don’t be afraid to ask for that action, directly. 

What tools do you want to use?

Of course, you’ll think of the traditional strategies, like print or online advertising, social media, email, direct mail, and much more. But what about the less obvious, subtle marketing means, such as consistent email signature lines, new blinds and updated bathroom fixtures? 

Blinds? Bathroom fixtures? Yes, think of the inexpensive ways you update your home. When you do, doesn’t that make you feel better about where you are? You’ve marketed the comfort and safety of your home—to yourself

It’s the same thing with your nonprofit’s marketing. Let’s say potential clients are an important group to your nonprofit. They come in and find mismatched or outdated handles on all the bathroom sinks and blinds with missing slats in a grimy conference room. When pointed out, you think “we’re being thrifty and focused on the important things.” They’re thinking, “if they don’t have enough to keep their facilities in order, do they have enough to give me quality service?”  

And that leads to the biggest lesson of them all: Always look at marketing from the point-of-view of the people you want to speak to. 

We can all think of times when we said something innocently that ended up offending someone. It happens, and you are never going to be perfect. It’s not that you need to tip-toe around everything and water down your message—not at all! But when you want support for your mission, you need to know your audience and speak to their concerns with empathy, understanding, and strength. Basically, keep in mind what’s in it for them when they support your cause with their presence, money, votes or whatever else you are asking them for. 

How can you train your team to be good marketers?

Now that you have an idea of what marketing is and how it can improve your overall operations, here are some powerful training resources that can give you ideas on how you can be marketing aware, and marketing effective, affordably:

  1. Marketing for Nonprofits: Get an overview of what makes effective marketing with the video, Marketing for Nonprofits. This free online webinar gives you 10 steps that every nonprofit staff member, board member, and volunteer needs to know about marketing—so you can get more money, and clients, for your important mission.
  2. CX University: An essential, but largely forgotten group when it comes to nonprofit marketing are your clients! Clients are who you serve, yes, but their experience has the power to bring you more clients or keep others away!
  3. Your Daily Dose of Nonprofit Newsletter: Think of it as a “drip marketing” course to your nonprofit brain. You’ll find content on communications, management, email, SEO, copywriting, marketing, video, storytelling, design, HR, events, social media, data security, public speaking, and more. 
  4. Smart Marketing for Small Nonprofits: How about one of the most popular podcasts on the web for nonprofit marketing: the Smart Marketing for Small Nonprofits Podcast? Each week nonprofit marketing expert Cindy May gives you marketing tips, tools, resources, and ideas that help you generate greater awareness and fundraising support for your cause. Each episode is designed to help you take immediate action on the most important marketing strategies that will move your mission forward. 
  5. Mission-Based Marketing: Let’s not forget books! This book from Peter Brinckerhoff is in its third edition, and deservedly so. It’s a great handbook on how to get your program off to the right start through strategic, mission-based marketing tactics.

Most of marketing isn’t crafting clever advertisements, designing impressive billboards, or even sending fundraising letters. It’s deciding what you want to accomplish, who you need to talk to, and what you want to say. Then, beginning with the small, barely noticed, and relatively inexpensive things. Start there, train your team effectively, and grow significantly!


Matt Hugg is the founder and CEO of Nonprofit Courses.This was a guest post contributed by Matt Hugg of Nonprofit.Courses.

Matt Hugg is an author and instructor in nonprofit management in the US and abroad. He is president and founder of Nonprofit.Courses, an on-demand, eLearning educational resource for nonprofit leaders, staff, board members, and volunteers, with thousands of courses in nearly every aspect of nonprofit work.

Let’s be honest— we’re now multiple years past the original “pivot to virtual.” Gone are the days of taking an originally in-person event, grabbing the first online event software you can get your hands on, and slapping together a virtual experience simply to have something that guests can attend.

Now, nonprofits are planning events to take place online from the start. You’re investing in online event software that has built-in engagement tools, to begin building relationships with guests near and far. You’re adjusting entertainment options to opt for experiences that look stellar over live stream and even shipping meals to event attendees to enjoy the full experience from home.

Your organization has adapted to the new reality of virtual events and it has paid off! But, we’re staring down a reality in which virtual and hybrid events are simply the norm. It’s worthwhile to revisit the foundation that you’ve built your virtual events on, to make sure it’s stable enough to support continued innovation.

At Handbid, we worked firsthand with nonprofits as they’ve hosted in-person charity auctions, pivoted to virtual, and now, created a sustainable virtual and hybrid event strategy to last for years to come. In this crash course, we’ll break down one type of virtual event — online auctions, since that’s our specialty— to help your team make sure you’re building from a strong foundation as you continue innovating these events going forward.

How do you host an online auction?

Let’s begin with a bare-bones discussion of planning and hosting an online auction from start to finish.

From planning the event, to promoting the auction, to nailing the day-of execution, these are the key steps that your team should check off to set a strong foundation for your next auction.

Step 1: Planning a Stellar Event

Hosting an online auction is not unlike being the main event at a circus, juggling many balls and working to keep each in the air as more are thrown your way by an off-stage assistant. You’re coordinating several moving parts, including but not limited to your auction software, items, marketing, event sponsorships, entertainment, and event registration. Skimping on preparation is not an option (at least, as long as you want to keep all of your metaphorical balls in the air).

To set a strong foundation for your event from the start, you’ll want to check off the following “to-do’s” during the planning phase:

  • Select the right nonprofit auction software. Your auction software will handle the behind-the-scenes work so you can focus on building excitement for your virtual event. Your platform should allow you to manage your guest list, process invoices, view stats, generate reports, and message attendees. And of course, it should empower guests with convenient mobile bidding! Having all of these features in a single platform will centralize your planning and save time that can be reinvested into making the event more engaging.
  • Set up your auction website. Your auction website will serve as your item catalog. This is where participants will go to browse and make bids. For each item, you should provide key details like the item name, category, item number, images, and description. This will help present the items in a compelling and accurate way to drive bids.
  • Procure auction items. We’ll discuss this in detail later in the guide— but essentially, you’ll want to procure items that are hard for guests to secure on their own, aligned with your guests’ interests, and generally in-budget for your audience.
  • Connect with potential event sponsors. According to Double the Donation’s guide to corporate social responsibility, “businesses are increasingly turning to CSR to make a difference and build a positive brand around their company.” Use this to your advantage when planning your online auction! For example, you can connect with companies to solicit donated items and services, or even invite them to sponsor the event financially.
  • Practice your live program. If you’re planning on having speakers, an emcee, prerecorded videos, or entertainment, it’s best to practice your run-of-show beforehand. Little things like internet connection, auction item promotions, and transitions need to work seamlessly so your guests stay engaged with your online auction.

By taking the time to prepare upfront, you’ll provide a much smoother experience during the auction itself. Once you’ve wrapped up these steps, it’s time to move on to marketing.

Step 2: Promoting the Event Far and Wide

Okay, hear us out — you can plan an awesome event… but if no one knows about it, the effort is moot!

Marketing your event far and wide is key to making sure it’s full of excited guests, eager to bid on auction items. As you plan your marketing strategy, narrow down your options to determine which channels will best help you connect with your audience.

Getting Attention’s guide to nonprofit marketing discusses a few avenues, including (but not limited to):

  • Email. Leading up to your event, send email announcements to people who haven’t registered yet and updates to people who have already done so. Create segmented email campaigns to appeal to various groups of supporters, so you can create highly-targeted messaging that appeals directly to their interests.
  • Sponsors. Not only will your sponsors help fund the event, but they also serve as a great marketing tool. They can leverage their own networks to spread the word about your virtual event. Ask them to make announcements to their customers and share your social media posts. To increase the chances that they’ll market your event, provide them with promotional materials they can use.
  • Social Media. Determine the social platforms where your supporters are active, whether Instagram, Facebook, Twitter, or the latest rising star, TikTok. Then, draft posts that highlight your upcoming event and high-ticket items to encourage people to register.

Center your outreach around three or four platforms. While multi-channel marketing will increase visibility for your event, limiting the number of platforms allows you to focus your efforts on the most effective channels.

Step 3: Knocking the Event Out of the Park

You’ve put in the work to plan and promote the event. Now, it’s time to drive it across the finish line with flawless execution!

While in-person auctions require more time to set up, online auctions are much easier to launch. Your nonprofit auction software will simplify many processes like registration, item management, and payment processing. So, with your auction software doing the heavy lifting, you only have to coordinate a few final details. We recommend the following tips to maintain momentum and maximize participation in your event:

  • Open your auction early. One of the best things about online auctions is that you have more flexibility with your timeline. Consider keeping the auction open throughout the week of the event to fully engage supporters. Providing plenty of time gives everyone the opportunity to browse at their leisure and bid on their favorite items.
  • Live stream during the event. Live streaming adds a face-to-face element to your virtual event, so consider hosting streams to kick off your event, provide periodic updates, and celebrate the end results. Some auction software even comes equipped with its own live streaming tools, so you can stream directly within your mobile bidding app or on the auction website. This way, users don’t have to leave the platform and risk getting distracted.
  • Create clear rules for your event and stick to them. Admittedly, “rules” at a nonprofit auction are more like guidelines than set in stone. However, creating these guidelines and communicating them to guests will set expectations around the event and ensure it runs smoothly. We recommend setting rules around how and when guests need to pay for won items, whether bids can be canceled, and how and when bidding will be closed.

Once your event wraps up, you’ll need to arrange for item delivery or shipping. Then, you’ll want to review your event’s performance. Take a look at which items were popular, which didn’t garner much interest, and who your top bidders were. Understanding what went well (and what didn’t!) will help you refine your future online auctions.

How can you set your online auction up for success?

Now that you understand the basics of online auctions, we can dive into the nitty-gritty details that will make your event shine. We’ve put together three tips to take your event to the next level: careful item procurement, gamification, and thoughtful post-event follow-up.

Procure items your guests want to bid on.

Remember, the success of your event depends on guests bidding (and counterbidding, multiple times!) to win items. So, the items need to be desirable for your specific audience and appealing to both their interests and pocketbooks.

Keep the following tips in mind to procure items that your guests want to bid on:

  • Take a look at past donations to gauge what your average donor would be willing to spend at an auction, then make sure your auction items fall within that range.
  • Focus on procuring items that guests can’t easily get themselves. So, rather than standard sports tickets, aim for the once-in-a-lifetime events like a big playoff game or the Super Bowl.
  • Align items with your guests’ interests. The items that empty-nesters would be interested in may be different than those that would attract young families (i.e. a vacation for two versus a vacation for four).
  • Bundle lower-value items to increase interest. Tying back to our standard sports tickets example, you could bundle the tickets with parking in a prime location, meal tickets, and early access to the stadium. The convenience increases the value of the lesser-value item.

From there, you also need to market and display your items to play up their value. So, in your event marketing, highlight hot-ticket items to build intrigue. Then, take pictures of multiple views of physical items and include them on your auction site— that way, guests can see a 360-degree view of each item.

Encourage (healthy) competition with gamification.

Historically, auctioneers have implemented game-like elements into auctions to liven up events and make them more engaging for attendees. With technological innovations, you can supercharge your events with more modern gamification techniques, such as:

  • Leaderboards to showcase top bidders.
  • Countdown timers to spark a sense of urgency.
  • Fundraising thermometers to display progress toward fundraising goals.

These tools will ultimately drive deeper bidder engagement and challenge attendees to continue participating until the final moments of your online auction. Intuitive nonprofit auction software will come equipped with gamification tools like these to make the most of your event.

Don’t forget the post-event follow-up.

Even once you’ve closed out your auction and distributed items to the winners, your work isn’t quite done yet! There are a few final steps you need to take before calling it a day. Post-auction, make sure to follow up and share results with:

  • Donors. Send thank-you letters to your donors. If possible, give them an update on the item they donated— such as whether the item was won and for how much! This is an easy way to put a number on the value they contributed to your event.
  • Bidders. Using your nonprofit auction software, automate acknowledgments and tax receipts. Then, go a step further by sending custom thank-you emails that emphasize the fundraiser’s impact.
  • Sponsors. Your sponsors make your event possible, from helping with promotion to providing funding and auction items for the event. Send personalized letters to show appreciation and encourage ongoing partnerships instead of letting the relationship dwindle.

Some event organizers skimp on this stage. However, sufficiently thanking donors, bidders, and sponsors will show your appreciation, cultivate relationships, and encourage them to continue supporting your cause.

While the initial pivot to online events was quick, it’s now clear that these events are sticking around for the long run. It’s worthwhile to revisit your online auction foundation to ensure you continue hosting successful events going forward!

Now that you understand the key steps and best practices for these events, you can begin planning your next online auction with confidence. Good luck!